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Privacy Policy


Last Updated: October 5, 2020


Effective Date: May 23rd, 2018:

Greens Produce is committed to protecting the privacy and security of your Personal Information. The information you share with Greens Produce allows us to provide you with the best experiance with out products and services. We have a dedicated Greens Privacy Policy, helping to protect all the personal information we collect and helps ensure that Personal Information is handled properly by our business. Please read below to learn how we collect, use and disclose Personal Information.

This Privacy Notice explains the privacy practices of Greens Produce Ltd. and those Affiliates who's websites, platforms or services link to it.


1. Definitions

1.1. “Personal Data” means any information relating to an identified or identifiable natural person (hereinafter “Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (hereinafter “Personal Data”).

1.2. “Non-Personal Data” is data which will be logged for internal system-related and statistical purposes, which cannot be tracked back to you (name of the file accessed, date and time of access, data volume transferred, notification of successful access and transfer, web browser and requesting domain). Data disclosing your identity will not be publicly used by UEG. UEG may, however, use any data collected in anonymized form, in particular for purposes of statistical analyses.

1.3. “Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

1.4. “Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the Controller or the specific criteria for its nomination may be provided for by Union or Member State law.

1.5. “Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

1.6. “Recipient” means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with the laws of the European Union or any of its Member States shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

1.7. “Third party” means a natural or legal person, public authority, agency or body other than the Data Subject, Controller, processor and persons who, under the direct authority of the Controller or processor, are authorised to process personal data.

1.8. “Consent” of the Data Subject means any freely given, specific, informed and unambiguous indication of the Data Subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

1.9. “Joint Controller” means two or more controllers who jointly determine the purposes and means of processing.


2. Processed Data

2.1. In the course of your visit to our website, UEG will collect the following information:

  1. the date and time of accessing a page on our website,

  2. your Internet protocol address (IP address),

  3. brand name and version of your web browser, as well as your chosen language setting,

  4. your operating system,

  5. your Internet service provider,

  6. the website (URL) from which you were referred to our website,

  7. certain cookies (see section 10 below),

  8. date / time (hereinafter “traffic data” and

  9. any information that you voluntarily enter in our registration form according to paragraph 3.2

2.2. Greens Produce may collect, store and use your personal data when you register on our Greens Produce website via “Account Registration” as well as when you fill out an offline form or provide data to us in any other form of interaction. When you register with our online platform the following personal data will be collected, saved and processed by our web server:

  1. full name

  2. email-address(es)

  3. title, salutation

  4. address(es)

  5. phone number(s)

  6. workplace / institution

  7. motivation for using services

  8. credit card details

  9. product selections

2.3. Before you disclose to Greens Produce personal data of another person, you have to obtain that person's consent to both the disclosure and the processing of that person’s personal data in accordance with this Privacy Policy.


3. Purposes for which we process your data

3.1. We will process your Personal Data for the following purposes:

  1. administer the website and its business (e.g. your account);

  2. enable your use of the services available on the website;

  3. supply to you products and services purchased through the website;

  4. send statements, invoices and payment reminders to you, and collect payments from you;

  5. send to you non-marketing commercial communications; to be able to respond to your inquiries; to send you statements, invoices and payment reminders, and collect payments from you;

  6. send to you email notifications that you have specifically requested;

  7. send to you our email newsletters respectively in case you have accepted such service, (you can inform us at any time if you want to unsubscribe from the newsletters);

  8. deal with enquiries and complaints made by or about you relating to the Website;

  9. keep the website secure and prevent fraud, to detect, prevent and investigate attacks on our website;

  10. verify compliance with the terms and conditions governing the use of the Website.

  11. to improve and develop the Website;

  12. to be able to compile usage statistics;

  13. preparation of reports on our events,

  14. supply to you services and products purchased through the Website;

  15. contact you with regard to the purchases you have made;

  16. run statistics with regard to our sales and site usage; and

  17. improve our future services.


4. Legal basis of the processing

4.1. We process your data based on our overriding legitimate interest (Art. 6 para. 1 lit f GDPR), which lies in achieving the above-mentioned purposes.

4.2.If you order from our ecommerce store, we process your data in the course of our fulfilment of the contract with you (purchase of products or services). In this case, the lawfulness of the procession is based on Art. 6 para. 1 lit b GDPR.


5. Transfer of your Personal Data

5.1. If you submit Personal Data for publication on the Website, Greens Produce will publish and otherwise use that information in accordance with the rights granted to Greens Produce under this Privacy Policy. Greens Produce will not sell your personal data to third parties.

5.2. To achieve the purposes set out above, we will transfer your personal data to the following categories of recipients:

  1. IT service providers that we use (such as but not limited to our website provider Amazon Web Services, our IT provider PastelIntel - IT services);

  2. Distributors and postal service providers that we use;

  3. Payment service providers; and

  4. Subcontractors we retain for delivery and assistance in our warehouse.

5.3. When you register with myUEG we will save your myUEG-Data in our Customer Relationship Management System (hereinafter “CRM”). We cooperate with the non-profit organisation United European Gastroenterology (ZVR: 570340662) (hereinafter “UEG NPO”). As a result, thereof the CRM is also used for UEG NPO purposes. For this reason, we have concluded a "Joint Controller" contract with the UEG NPO. The purpose of this contract is to record which of the two processors assumes which legal obligation. However, Data Subjects can assert their rights mentioned below against each Controller.

5.4. Other than that, your Personal Data will only be processed and/or disclosed or otherwise transferred to third parties if the disclosure or transfer

  1. is based on the consent of the Data Subject to the processing of his or her personal data for one or more specific purposes; or

  2. is necessary for the performance of the contract you have signed with us; or

  3. is necessary for compliance with a legal obligation to which the Controller is subject (e.g. tax obligations); or

  4. is necessary in order to protect the vital interests of the Data Subject or of another natural person; or

  5. is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller.


6. Links to other websites

The Website contains links to other websites. Greens Produce Ltd. is not responsible for data privacy policies and/or practices on other websites and Greens Produce Ltd. has no influence as to whether the operators of other websites act in compliance with data protection provisions. Greens Produce Ltd’s Privacy Policy is solely applicable to data collected by Greens Produce Ltd. itself.


7. Use of cookies

7.1. We use “cookies” to improve the functionality of our website. Cookies are small text files that may be installed on your computer when you visit a website. Cookies are generally used to provide site visitors with additional functionality within the site. Cookies cannot access, read or modify any other data on your computer.

7.2. We use cookies that:

  1. will be deleted again when you close your browser (session cookies);

  2. remain stored on your end user device even after you close your browser (permanent cookies);

  3. originate from us (first party cookies) or from third parties.

7.3. Through our cookies, we process data on the following legal bases and for the following purposes:

  1. We use cookies that are absolutely necessary for the operation of our website. The use of these cookies is lawful due to our overriding legitimate interest (Art. 6 para. 1 lit f GDPR).

7.4. In order to withdraw your consent or to restrict it to certain cookies, you have inter alia the following options:

Use the settings of your browser. Details can be found in the help function of your browser (usually accessible via the F1 key on your keyboard).

At you can have the system analyse which cookies are used by you and deactivate them individually or in their entirety. This is an offer from the European Interactive Digital Advertising Alliance.

7.5. Withdrawing your consent does not affect the lawfulness of processing based on your consent before your withdrawal. Please note that the functionality of our websites may be impaired if you withdraw or restrict your consent.


8. Social Media Plug-ins

8.1. We currently use the following social media API's: Instagram. If you visit our site initially, no personal data will be transmitted to the provider of the API. The provider of the plug-in can be identified by the marking on the box above its initial letter or logo. We give you the opportunity to communicate directly with the provider of the plug-in via the button.

8.2. By clicking on the button the social you will be re-directed to the specified social media website

8.3. We have no influence on the collected data and data processing operations, nor are we aware of the full extent of the data collection, the purpose of the processing, the storage periods. We also have no information to delete the data collected by the API provider. The legal basis for the use of API's is Art. 6 para. 1 sentence 1 lit. f GDPR.

8.4. For more information on the purpose and scope of the data collection and its processing by the API provider, please refer to the privacy statements of these providers, which are provided below. There you will also find further information about your rights and settings options for the protection of your privacy.

8.5. Addresses of the respective API providers and URL with their privacy notices:

  1. a) Instagram Inc. (Subsidiary of Facebook Inc.), 1 Hacker Way, Menlo Park, California 94025, USA; Instagram is part of the EU-US-Privacy-Shield:


9. Retention period

9.1. In principle, we will save your Traffic Data for a period of twenty-four months. Other personal data (e.g. email conversation) will be saved for seven years. We will only retain your Personal Data for a longer period (i) to the extent necessary to investigate attacks on our website or (ii) as long as are required under statutory retention obligations or (iii) as long as potential legal claims are not yet time-barred, where personal data is needed to raise or defend against the claim.

9.2. If you register on Greens Produce buyer portal we will retain your registration data at least for as long as your account is active.


10. Your rights regarding your personal data

10.1. You have the right to:

  1. obtain confirmation as to whether and what kind of personal data we store about you and to request copies of such data,

  2. request rectification or erasure of your personal data,

  3. request us to restrict the processing of your personal data,

  4. object to the processing of your personal data,

  5. withdraw any consent previously granted for the processing (withdrawing your consent does not affect the lawfulness of processing based on your consent before your withdrawal),

  6. request data portability.

10.2. Furthermore, you have the right to lodge a complaint against our data processing with the United Kingdom's Information Commissioner's Office (ICO - or the data protection supervisory authority in another EU member state, especially at your place of residence or work. 

Welcome to the Greens Produce shop

Farm to Table | fresh produce | fruits, vegetables, and more | Straight to your door

Holiday delivery schedule

we will not be delivering december 25th, 26, 27, or January 1st

Place orders by Dec. 23rd for delivery the 24th, and Dec. 29th for delivery the 31st

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